FAQ
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What areas do you serve?We cover as far east as Rockridge, as far north as Richmond, as far south as San Leandro, and as far west as Alameda.
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Which brands or types of cleaning products do you use?We prefer the Seventh Generation, Bon Ami, Bona, Method, and Dr. Bronner cleaning products. We also use vinegar and baking soda.
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Are you insured?Yes, we are bonded, licensed and insured.
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How can I cancel my scheduled service?Canceling your scheduled service is simple. Please cancel or reschedule at least 48 hours in advance to avoid a cancellation fee. If you cancel the day before your service, there is a $35 fee. For same-day cancellations, the fee is $50. If our team has already arrived at your location, the fee is $80. Thank you for your understanding.
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Is it necessary for me to be home during the cleaning service?No, you don’t need to be home during the cleaning service. You can simply let our team in, and they’ll securely lock up when they’re finished. If you prefer, you can leave your keys in a lockbox and share the combination with us, or provide keys directly to our team. For your safety, we never attach any identifying information to your keys. In the rare event that your keys are misplaced, we will notify you right away.
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How do I book an appoitmentScroll here to book an appoitment
OUR POLICIES
Payment Policy
Payments are due in full at or before each service appointment. We accept payments by Venmo, Zelle or you can pay online through our booking engine.
Late payments may be assessed a 15% service charge. If you have a regular schedule with us, we encourage you to set up automatic payments through your bank, for your convenience.
If you require an invoice, please contact us.
Payment Policy
Payment Policy
You’re welcome to cancel or re-schedule with at least 48 hours notice.
When you cancel on short notice, we still need to compensate our staff fairly.
When we schedule your cleaning job we reserve that time for you and you alone, and turn other business away. We charge a 80$ missed appointment fee for late cancellations or late re-schedules.
Cancellation & Rescheduling Policy
Payment Policy
Tipping your cleaners shows that you appreciate the hard work they do during the all year.
Tipping your cleaner(s) is optional and always welcome. Tips may be given directly to your cleaner(s) or added to your payment.
Holidays bonuses: Are always welcome in cash in a sealed envelope with the name(s) of the cleaners.
Gratuity Tips
Payment Policy
We do our best to meet or exceed your expectations.If you’re not satisfied with the job we did, please notify us within 24 hours of service completion, and we’ll return and complete the job to your satisfaction.
100% Satisfaction Guarantee
Payment Policy
We train our staff to take extra care with your belongings, however occasional accidents do happen. Our staff is instructed to report breakage or damage immediately to the office and to you if you’re available.
If you believe that something has been damaged or broken by us,
we need to hear about it within 24 hours after your appointment.
We do not take responsibility for damage not reported within this time frame.
Breakage or Damage
Payment Policy
We strongly encourage our ongoing clients to supply us with a key for entry. We keep keys in our office in a lockbox, and give them out only on your cleaning day. In the unlikely event that a key is lost, we’ll notify you immediately and pay for key replacement, and changing your locks if you request it.
We charge a $80 fee if we’re unable to enter the premises for a scheduled appointment (lock-out).
Keys & Entry
Includes sanitizing, dusting, vacuuming and mopping all rooms
1 hr
Starting at $130
Includes Regular Cleaning + windows, baseboards & outside cabinets
2 hr
Starting at $220Includes Regular Cleaning Plus + light fixtures, reorganization & more
3 hr
Starting at $325Includes sanitizing, baseboards, windows, cabinets, appliances & more
4 hr
Starting at $400Includes closets, cabinets, fridge, oven, windows, baseboards & more
3 hr
Starting at $360Includes sanitizing, dusting, vacuuming, washing, drying, making beds
1 hr
Starting at $130Includes Basic Cleaning+ windows, baseboards, outside cabinets
2 hr
Starting at $225Includes a Deep Cleaning + washing, drying, folding linens & beds
3 hr
Starting at $320